Our practice operates on an appointment system but urgent / emergency cases will always be seen.

The standard appointment time is 15 minutes, with a long appointment time of 30 minutes.

When booking your appointment we ask you to consider what items or issues need to be discussed with your doctor. To assist us in minimising waiting times for fellow patients, please ensure you book an appointment of an adequate length.

Please book an individual appointment for each family member that needs to be seen. This will help the doctor keep to time and give each individual the time they deserve rather than being rushed.

Note: At Garden City Medical Centre we are a private billing practice and therefore, payment is required at the time of your consultation. We do however; take into consideration patients who hold Health Care Concession or Pension Concession Cards.

Rescheduling / cancelling appointments

Should you need to reschedule or cancel an appointment, please call the practice during our office hours on 3344 1344.

Where possible, we ask that you notify us at least 24 hours before, so that your appointment time can be allocated to another patient who is seeking medical care. We do however, understand that sometimes this may not be possible and therefore, please call us at your earliest convenience.

A cancellation fee may apply if bookings are cancelled within 24 hours of the appointment time.

Cancellation list

Unfortunately, Garden City Medical Centre does not keep a cancellation list for any of our doctors.

Online Bookings

Garden City Medical Centre utilises an online appointment booking system called Health Engine. This service allows you to browse available appointments (in real time), select an appointment, make a booking and handle your own cancellations, therefore making it more convenient to you when you need it most.

Our online appointment booking system is also available from all mobile devices via the ’ HealthEngine’ app, which can be downloaded for free from either the Google Play Store or the Apple App Store.